FAQs

Ordering and Postage Questions

Can orders be made by phone?

We are happy to take phone orders. Some people do not like using Credit cards on the internet. We appreciate this. You can call us Monday to Friday 9am-5pm on (07) 3849 2038.

Do you ship to international destinations?

We ship to USA, Canada, New Zealand, South East Asia and UK at the same rates for Australian orders. That is orders over AU$100 free postage.  Orders under AU$100 postage $7.50

If you live elsewhere and would like to buy MiSMo, please email us

How long will it take to send my order?

Orders are normally processed and posted on the working day they are received if they arrive by 3.30 EST.  This applies to payments by Credit card.

Orders paid by bank transfer are posted when payment shows on our bank account. This can take up to 3 working days. If you can email a receipt of payment, orders are posted that day.

E-cheques by PayPal take about 5 days for PayPal to clear.

Pay Pal payments are immediate and parcels posted the first working day after placing the order.

Is it safe to pay by Credit Card on this site?

Yes the MiSMo website is protected by the highest standard for safe credit card payment.

What methods of payment are available?

Payment may be made by Master Card, Visa or Pay Pal for Australian and overseas orders.

Bank Transfer  is acceptable (details at shopping cart). It usually takes up to 3 days for payment to show on our bank account although cash transfers at a bank are much faster. We use St George Bank. If you email a transaction slip despatch of orders is faster. Bank transfer is for Australian orders only.

Cheque or Money orders are acceptable by mail to PO Box 1477 Carindale, 4152.

Payments using PayPal e-cheque take about 5 days to clear.

General Questions

Are MiSMo products Australian made?

MiSMo is Australian owned and our products are made in Australia. Formulations are exclusive to MiSMo.

The exceptions are our Microfibre cloths which are made exclusively for MiSMo in Korea. Australia does not have this technology.

DermaNew products are made in the USA. We are distributors for this line.

Are MiSMo products suitable for vegans

All products except the Firming Mask are animal product free. Firming Mask contains egg white as its main ingredient

Are MiSMo products tested on animals

NO! Absolutely not, just friendly people.

Cell Soother is successfully used on animals for itches and skin complaints. Animals also gain wonderful relief from pain when they take MSM for arthritis and muscle pain.

Do you use Mineral oils

No mineral oils are used in any product. Oils used are all natural.

No parabens, sodium lauryl sulphate, proplyene glycol, alcohol or colouring are used in MiSMo products.

Where did the name MiSMo come from?

The range is formulated around the ingredient MSM. We were trying to think of a name containing the letters MSM. A friend studying Spanish suggested mismo which means "same".

Sulphur (MSM is organic sulphur) is present in every cell of the body so that sounded good to us.